the nitty gritty

We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we all know what’s what, who should do what and when, and what will happen if something goes wrong. Our intention is to make everything clear, open and upfront.

Quotes + Prices

  • All quotes and prices are valid for 30 days from date of creation.

  • Quotes are based on the information provided by you, including but not limited to detail on quantities, structure, scope and functionality. Any quote/estimate may therefore be subject to change should the client’s requirements change at any time.

  • Unless otherwise agreed, photography, image-sourcing and copywriting is an additional service that we can provide for you.

  • Any estimates given as to the time of completion are estimates only. Any stated timescale is reliant upon you providing all required information/copy/images within the time set out at the beginning of the project.

Images + COPY

  • Should you supply text, artwork or images, we are not obliged to edit, check or guarantee the correctness of your material.

  • Images supplied should be of suitable quality. If we advise that an image is not of suitable quality, you will supply an alternative or engage us to source an alternative for you.

  • You confirm that all elements of text, images or other artwork you provide are either owned by you, or that you have all necessary permission to use them. You agree to keep us indemnified against all losses or costs arising from unauthorised use of copyright.

Revisions + APPROVAL

  • A round of revisions means that you give us a single list of all the changes you’d like to see in the current mockup.

  • The number of rounds of revisions we provide is dependent on the timeline of the project and will be agreed at the beginning of the project.

  • Your sign-off is required for each round of revisions. In signing off a final design, confirm that you are happy with the design as-seen, and you assume responsibility for checking the correctness of your material.

Invoices + Payment

  • If we are working on an hourly-rate basis, we will invoice you at the end of the work, or the beginning of the month, whichever comes sooner.

  • If we are working on a project fee basis, the project payment will be split into two instalments: 50% deposit to secure your booking and 50% on completion of the project. Should we be arranging printing, completion is when you take delivery. Should you be arranging printing, completion is when we supply you final files.

  • Invoices will be issued electronically and should be paid within 15 days.

  • We reserve the right to charge interest on all overdue debts at the rate of 5% per month or part of a month.